{"id":51169,"date":"2022-11-09T15:59:34","date_gmt":"2022-11-09T14:59:34","guid":{"rendered":"https:\/\/intellias.com\/?p=51169"},"modified":"2023-08-28T10:54:23","modified_gmt":"2023-08-28T08:54:23","slug":"selecting-fleet-management-software-how-to-shape-your-technology-portfolio","status":"publish","type":"blog","link":"https:\/\/intellias.com\/selecting-fleet-management-software-how-to-shape-your-technology-portfolio\/","title":{"rendered":"Selecting Fleet Management Software: How to Shape Your Technology Portfolio"},"content":{"rendered":"
Fleet management software is a booming market, set to hit $55.7<\/a> billion by 2028. The breakneck growth is hardly surprising, as workflow digitization tops leaders\u2019 agendas. <\/p>\n For one, fleet management systems can curb operating costs via better route scheduling, fuel usage optimization, and predictive maintenance. Secondly, fleet management digitization is necessary for the imminent transition to electric vehicles (EVs). <\/p>\n That said, the adoption of fleet management software hasn\u2019t been a smooth ride. Businesses have no shortage of vendor-supplied fleet management systems. Yet full adoption extends well beyond purchasing software licenses. <\/p>\n This post offers a realistic technology adoption framework for the sector \u2014 and explains what the process of buying new fleet management software entails. <\/p>\n Fleet management software (FMS) is a set of products designed for everyday fleet management tasks, ranging from real-time route building and truck dispatch management to more sophisticated tasks such as predictive maintenance and coordinating EV fleet charging. <\/p>\n Fleet management software isn\u2019t a monolithic product but rather a collection of coupled software components for running various fleet management processes. Fleet management software is a composite solution that includes separate solutions for: <\/p>\n Confusion often arises because all of these sub-products get branded as vehicle fleet management software<\/em>. During the RFP stage, you might be thinking that you\u2019re buying the total package only to realize there\u2019s no way to exchange real-time updates with drivers (unless you purchase yet another software license). <\/p>\n Likewise, an earlier investment in onboard telematics hardware or the purchase of new truck models with OEM-embedded telematics might sound like a solid step towards digitizing fleet management. Yet your shortlisted FMS vendors may not integrate with the hardware you own. <\/p>\n As a technology partner to global transportation companies<\/a>, we\u2019ve heard these stories quite often. Hence, we want to dispel some confusion to help our clients make better investment decisions. <\/p>\n To better understand the fleet management software market, let\u2019s pedal back in time. <\/p>\n In the mid-2000s, mono<\/em> solutions started to emerge \u2014 standalone products for GPS tracking, remote truck monitoring, or driver navigation. These systems perfectly digitized one workflow. As product adoption surged, FMS vendors soon launched complementary products for fleet scheduling, maintenance, and optimization. <\/p>\n Today, modern fleet management software is designed as a platform \u2014 a collection of connected and standalone sub-products housed under one virtual roof. <\/p>\n That\u2019s similar to the evolution of Microsoft. Back in the day, you paid for each product bundle (such as Microsoft Office products) separately. Now, one corporate Microsoft 365 subscription provides seamless access to dozens of applications for business intelligence, enterprise mobility, low-code development, and more. Each plays nicely with the others but remains a somewhat standalone module you can opt in or out of using. <\/p>\n Likewise, the latest generation of fleet management software is more than just one administrative tool. It is a comprehensive platform where you can: <\/p>\n <\/p>\n Source: Samsara Platform<\/a><\/em> <\/p>\n The platformization<\/em> of fleet management software was largely driven by the market. <\/p>\n Almost half (48%) of fleet managers<\/a> agree that the best fleet management software is a single platform that provides all the information needed to manage the fleet. Modern fleet management software delivers on this promise by providing a host of out-of-the-box fleet management tools. <\/p>\n Yet there\u2019s one major nuisance: FMS isn\u2019t the only type of software transportation companies are using. Between legacy vehicle tracking products and more recent acquisitions of location-based technologies, transportation management systems, and business intelligence software, larger fleet managers carry a substantial payload of technical systems. <\/p>\n Off-the-shelf fleet management software might not support native integrations with other software your business employs. Or it may be missing critical modules you need (such as for EV fleet management or ESG reporting). <\/p>\n At some point in the selection process, leaders face a dilemma: Custom fleet management software development<\/a> doesn\u2019t make sense economically, yet proprietary platforms don\u2019t fully fit within the current operating model. <\/p>\n What are your options then? Adapting an off-the-shelf solution to your business needs via custom integrations and extensions. Essentially, you stitch together different systems your business uses for operations, driver management, asset management, and maintenance into a platform of your own.<\/p>\n Platform development<\/p>\n The main advantage of customizing a vehicle fleet management system is that you don\u2019t have to start from the ground up. Instead, you take preselected fleet management software and right-size it to fit your current IT needs. This means establishing custom integrations with other products you already own; retiring, replacing, or re-configuring legacy solutions where necessary; and adding extra functionality as needed. <\/p>\n On the technology side, the above process assumes creating an API strategy<\/a>, developing a microservices platform architecture<\/a>, and then performing platform orchestration to ensure effective solution performance. <\/p>\n In simpler terms, you take premade FMS modules, combine them with other business systems, and add a couple of extra custom features. Which should those be? Here are our recommendations. <\/p>\n Vehicle tracking systems supply managers with location-based insights about asset positions and movements. This software<\/b> module aggregates fleet telematics data from onboard hardware<\/b> such as GPS tracking devices, OBD-II units, and IoT-based telematics systems. <\/p>\n Features:<\/b> <\/p>\n To provide accurate insights, fleet tracking software relies on telematics data. Some vendors also sell branded hardware. Others provide native integrations with popular aftermarket telematics service providers (TSPs). <\/p>\n But there\u2019s a potential issue: The telematics market is fragmented. In Europe alone, over 30 TSPs<\/a> dominate the market. Yet OEMs are cutting into this product segment by offering factory-fitted telematics units with the latest truck models. By 2030<\/a>, OEMs will level up with telematics service providers in terms of market penetration. <\/p>\n The above dynamic complicates fleet management software adoption. If the selected vendor can\u2019t support data exchanges with OEM telematics systems, you\u2019ll be missing out on valuable intel. <\/p>\n Therefore, when assessing a fleet management system, you must determine and evaluate its compatibility with: <\/p>\n Inquire if a platform has native or premade connectors with these systems. In more cases than not, fleet managers have to implement custom hardware integrations to enable real-time data collection and aggregation. Then they have to implement extra data management steps to enable secure data cleansing, transformation, and processing into location intelligence. <\/p>\n In fact, that was the case with one of our clients who has been developing a GPS-based vehicle tracking system<\/a>. It has been resolved via a custom mechanism for obtaining data from electronic control units and securely transmitting it to the cloud via cellular networks. <\/p>\n Discover more ways to commercialize fleet telematics data<\/p>\n A fleet scheduling product helps dispatchers dynamically program routes and plan driver shifts to maximize operational efficiency. Better routing can substantially reduce fleet operating costs through lower fuel consumption, faster travel times, and better-optimized driver shifts. <\/p>\n A Samsara survey<\/a> found that customers saw a 20% improvement in vehicle utilization and a 40% decrease in idling (which was equivalent to approximately $2,500 per vehicle per year) after adopting their fleet scheduling solution. <\/p>\n Features:<\/b><\/p>\n Fleet scheduling software has two components \u2014 a dispatcher app and companion driver apps. <\/p>\n Driver apps help your workforce stay in sync with dynamic changes in routing, pick-up sequences, and scheduled delivery times. Dispatch managers, in turn, can control all dispatching workflows from one interface. Plus, they can track deliveries in real time and access consolidated insights from reporting dashboards. Larger fleet operations might also want to add extra features. For example, one of our clients decided to integrate a search feature for freight orders into their FMS<\/a>. This way, managers could locate the best results from the marketplace and rapidly dispatch jobs to available carriers \u2014 all without switching systems. <\/p>\n Learn about must-have features of dispatch management software<\/p>\n A fleet maintenance module helps you improve your fleet\u2019s efficiency through just-in-time asset servicing. This minimizes operational downtime due to delayed repairs or schedule conflicts and lowers the risk of vehicle breakdowns. <\/p>\n Features:<\/b><\/p>\n Modern fleet monitoring systems also include a predictive component \u2014 i.e., they notify you about the likelihood of asset performance issues before the need for servicing gets urgent. Predictive fleet maintenance systems collect data from onboard telematics devices and other vehicle electronic control units. You can also configure data collection from custom IoT devices such as temperature, pressure, engine knock, and other sensors. <\/p>\n Then a set of machine learning algorithms cross-correlates these data points to identify locations of equipment failure and suggest follow-up steps \u2014 scheduling an inspection, ordering new parts. <\/p>\n For instance, Intellias helped one of our clients deploy a predictive tire management application<\/a>. The app automatically aggregates data about tire pressure, leaks, damage, etc. If there\u2019s any change in parameters, the fleet manager receives an instant alert \u2014 and can approve follow-up actions such as ordering and changing tires. Coupled with accurate reports, this platform significantly improves workforce efficiency and minimizes downtime among managed assets. <\/p>\n Learn how predictive analytics complements fleet management software<\/p>\n A companion driver application facilitates real-time coordination of your on-the-ground staff, plus it helps them stay more productive and satisfied with their working conditions. This tool also keeps staff informed of important operational decisions such as route changes and extra stop-overs. <\/p>\n Such apps can also replace legacy ELD software<\/a> for logging driving hours and automatically aggregate HOS insights for compliance management. Finally, you can improve fleet security<\/a> by pairing each driver with a specific vehicle and prohibiting the engine from starting without in-app authorization. <\/p>\n Features:<\/b><\/p>\n As global driver shortages are set to reach 40% globally<\/a>, a delightful driver experience can be another strong lever for preventing driver attrition. Higher pay alone won\u2019t solve the talent crunch, since drivers also demand better work-life balance as well as better overall working conditions. <\/p>\n Comparison apps can cover a wide range of standard driver workflows, from automatic identification to convenient route scheduling and proactive behavior coaching. The latter, in fact, can also become the backbone for a driver incentive program, where you provide extra monetary rewards for safe driving behavior, high CSAT scores, precise route adherence, and other positive behaviors. <\/p>\n At the same time, you can lower your operating costs by digitizing the driver onboarding process. You can save time and resources on processing manual forms by processing documents through an app and then providing the driver with a personalized list of orders for transporting. <\/p>\n Learn how we\u2019ve built an automated truck driver onboarding experience<\/p>\n Video telematics<\/a> leverages dashcams and vehicle sensors to capture real-time driver behavior. Similar to standard telematics systems, video telematics systems have separate hardware and software components. Data from in-cabin cameras, truck sensors, and onboard units gets transmitted to the cloud (or processed on the edge) to detect various events such as distracted driving, speeding, harsh acceleration, and aggressive braking. <\/p>\n Drivers then get automatically alerted about unsafe behaviors. Aggregated insights also get dispatched to the fleet management software, where managers can review driver safety and performance scores. <\/p>\n Features:<\/b><\/p>\n Among adopters of fleet software, 78%<\/a> agree that dashcam video has been helpful in improving driver safety and performance. Additionally, live footage and geotags can protect you against false claims and streamline claims processing (especially if you opt for a telematics insurance product). <\/p>\n Find out more about video telematics use cases and benefits<\/p>\n Electrification now ranks as the main OEM selection criterion<\/a> for global fleet managers. That\u2019s hardly surprising given rising fuel prices, as EVs cost 43%<\/a> less to operate compared to gasoline medium-duty vehicles. <\/p>\n EV fleet management software handles all standard operating workflows, but with an adjustment for unique EV characteristics such as varying ranges, different charging patterns, and new servicing needs. <\/p>\n Features: <\/b><\/p>\n Though electric vans and trucks represented only 1%<\/a> of total EV sales in 2022, this is bound to soon change. Heavier commercial trucks will likely face stronger regulatory scrutiny in the second half of the 2020s, as governments start pushing for further transport decarbonization<\/a>. If fleet managers are to maintain the status quo, only 29%<\/a> of heavy duty vehicles will be decarbonized by 2050 (and likely bear the brunt of punitive action). <\/p>\n Many factors complicate EV adoption, including slow EV charging infrastructure development<\/a>. On the software end, few off-the-shelf fleet management systems offer EV-friendly fleet management models. Because of this, early adopters struggle to properly map the impact of the EV transition and understand how EV fleets operate in real-life conditions. <\/p>\n Adding a custom EV fleet management unit to your platform can support you through the transitional stage by providing data on range performance across EV models, charging costs, and overall durability. This way, you can make more informed decisions about expanding your fleet and progressively shifting to carbon-neutral operations. <\/p>\n Learn more about EV fleet management software functionality<\/p>\n Ultimately, the key to successful adoption of a fleet management system is conducting a preliminary feasibility analysis. <\/p>\n Assess each of your shortlisted vendors across these dimensions: <\/p>\n The above questions represent in broad strokes the request for information (RFI) process, which most fleet managers are familiar with. <\/p>\n What complicates the RFI process when it comes to fleet management software is that you\u2019re selecting complex, multi-module software that must also fit into your current infrastructure. Hence, it\u2019s a good idea to involve consultants early on to help you with preliminary solution selection (and subsequent implementation). <\/p>\n In this case, you can maximize the value of the purchased system, avoid adoption mishaps, ensure proper integrations with other business products, and customize the product to support your operational workflows. <\/p>\n We\u2019ve been helping global transportation leaders develop new ecosystems of smart technology solutions. Contact us<\/a> for a personalized consultation on adopting fleet management software.<\/em> <\/p>\n","protected":false},"excerpt":{"rendered":" Learn how to better evaluate the costs and complexities of digitalizing your fleet operations<\/p>\n","protected":false},"author":18,"featured_media":56910,"template":"","class_list":["post-51169","blog","type-blog","status-publish","has-post-thumbnail","hentry","blog-category-fleet-management","blog-category-transportation"],"acf":[],"yoast_head":"\nWhat is fleet management software (and what is it not)?<\/h2>\n
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The universe of fleet management solutions explained<\/h3>\n
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Example of a modern fleet management system architecture<\/h4>\n
6 must-have fleet management system features to power the present (and future) of transportation<\/h2>\n
Vehicle tracking<\/h3>\n
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Fleet scheduling<\/h3>\n
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Fleet maintenance<\/h3>\n
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Driver workflow management<\/h3>\n
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Video telematics<\/h3>\n
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EV fleet management<\/h3>\n
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Fleet management system adoption: Select, deploy, customize<\/h2>\n
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