{"id":58274,"date":"2024-02-13T15:49:01","date_gmt":"2024-02-13T14:49:01","guid":{"rendered":"https:\/\/intellias.com\/?post_type=blog&p=58274"},"modified":"2024-07-22T02:34:16","modified_gmt":"2024-07-22T00:34:16","slug":"how-and-why-a-csp-should-build-a-telecom-self-service-portal","status":"publish","type":"blog","link":"https:\/\/intellias.com\/telecom-self-service-digital-portal\/","title":{"rendered":"How and why a CSP should build a telecom self-service portal"},"content":{"rendered":"
Digital-native businesses including Netflix, Amazon, Uber, Apple, and Airbnb have discovered the need for a seamless and convenient omnichannel customer experience. Today, customers also expect telecommunications providers to offer such an experience. Moreover, the average net promoter score (NPS), a major customer satisfaction metric, usually has been in the 20s for telco providers compared to the 50s or higher for digital-native services according to\u202fMcKinsey<\/a>.<\/p>\n How can you make your customers happier? Give them more freedom and more control over fulfilling their needs. A self-service telecom portal is an excellent tool for fulfilling this task, and we have seen such portals be transformative for our clients multiple times. Self-service in telecommunications could be a game-changer for your telco company, helping you to differentiate yourself on the market and increase average revenue per user (ARPU) and sales conversion rates. Let\u2019s discover how.
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