{"id":23386,"date":"2020-03-05T11:23:50","date_gmt":"2020-03-05T10:23:50","guid":{"rendered":"https:\/\/www.intellias.com\/?p=23386"},"modified":"2024-07-23T09:48:10","modified_gmt":"2024-07-23T07:48:10","slug":"indoor-positioning-technologies-as-a-rising-force-in-retail-sales","status":"publish","type":"blog","link":"https:\/\/intellias.com\/indoor-positioning-technologies-as-a-rising-force-in-retail-sales\/","title":{"rendered":"Indoor Positioning Technologies as a Rising Force in Retail Sales"},"content":{"rendered":"
Indoor location technologies<\/a> have been around for a good while. It\u2019s not a brand-new concept, nor is it something that consumers and companies haven\u2019t come across yet. However, it is only recently that the market started growing at an increasing rate and it looks like we are yet to witness the triumph of indoor wayfinding and positioning solutions. According to a comprehensive research<\/a> report by MarketsandMarkets, the global indoor location market is expected to soar to $44 billion by 2022.<\/p>\n In a broad sense of the word, an indoor positioning system is an array of sensors and smart devices that determine the position of people or objects inside buildings, where traditional methods like GPS or A-GPS become hugely inaccurate or fail to work at all.<\/p>\n The benefits of being able to reliably determine an individual\u2019s position inside a large building, such as a shopping mall, are multi-faceted and we are going to look at them in detail in the following article.<\/p>\n In a world where everything can be bought on Amazon and delivered right to your door, one would think that the days of traditional shopping are numbered. However, this is not happening \u2014 or, perhaps, not as fast as some tend to believe. According to multiple studies, around 90% of worldwide retail sales<\/a> are still made in physical stores.<\/p>\n This proportion is gradually shifting towards purely online shopping, but one thing is clear \u2014 traditional retail is not going anywhere. People still spend a lot of time at malls and leave 65% of their shopping budget in stores<\/a>, not their browsers.<\/p>\n How we buy<\/b> What\u2019s changing is the very paradigm of the offline shopping experience. These days, shoppers often come to brick-and-mortar stores to finish the transaction they started online. Prior to entering a physical store, they may spend countless hours researching the market and narrowing their choice down to one or two options.<\/p>\n In the store, they just need to verify that they made the right choice and complete the purchase. Retailers are well aware of that and try to make their in-store experience as immersive as possible: almost a half invest equally in online and in-store technologies and around 20% favor in-store tech<\/a> over online presence.<\/p>\n Because of this, businesses remain very serious about their retail stores and invest heavily in cutting-edge technologies such as indoor wayfinding, navigation, and positioning.<\/p>\n The concept of complex indoor navigation and positioning systems did not come out of nowhere. Today, smartphone penetration in the United States, for example, is over 70%<\/a>. In plain English, it means that 7 out of 10 people walking into a mall on a Saturday morning carry in their pockets a powerful device that uses 3G\/LTE, Wi-Fi, and Bluetooth to connect to the outside world.<\/p>\n These signals can be used to accurately detect the position of a device\u2019s owner and guide them through the maze of modern humongous shopping centers. From the technical perspective, a shopping mall navigation system can be implemented on either the client or the server side. The first scenario requires an app on the user\u2019s device that will use the venue\u2019s wireless infrastructure to determine its position.<\/p>\n As an alternative, positioning services can be placed on the server side, read data from multiple sensors, and use advanced algorithms to recognize Wi-Fi and BLE-enabled devices and calculate their coordinates. These solutions can use a variety of different technologies, including BLE (iBeacon), Wi-Fi, UWB, and others, to \u201csee\u201d shoppers\u2019 devices and communicate with them.<\/p>\n From the technology standpoint, mainstream indoor positioning solutions can be broken down into several distinct types:<\/p>\n As you can see, the market is rife with options that can satisfy any need and fit into any budget.<\/p>\n The original purpose of in-store navigation was to bring customers to stores and create a much more personalized shopping experience, so it\u2019s quite natural that customers are the key beneficiaries of all advancements in this field. Here are some of the key benefits that mall navigation and positioning systems offer to shoppers:<\/p>\n Mall navigation systems add interactivity to the conventional offline shopping experience by throwing in features that shoppers expect to find online only. Just like a special-offer banner appearing on your screen while you are shopping online, a timely discount message on your smartphone while you are looking at a pair of new sneakers in the men\u2019s footwear department may shift the balance towards a positive decision.<\/p>\n <\/p>\n Businesses also benefit from retail GIS, and not in a small way. A properly designed, implemented, and configured in-store navigation system can generate volumes of extremely valuable marketing data and boost sales. Here are some of the most direct advantages of GIS in retail:<\/p>\n As you can see, mall wayfinding and indoor positioning systems produce a dual effect for businesses. In addition to increasing traffic and generating a steady flow of ready-to-buy shoppers, they help generate vast amounts of highly valuable and relevant data to be used for marketing purposes.<\/p>\n Every indoor positioning system is much more than the sum of its components. Besides the equipment, which includes multiple sensors and communication nodes, every GIS in retail relies on a powerful back end and user applications. On top of that, every system has to be fine-tuned and configured for the maximum operating range, accuracy, minimal interferences, optimal zoning, and much more.<\/p>\n All of this makes every IPS implementation truly unique and hand-crafted for a particular location, customer, and set of business goals. The software in an IPS is often based on existing products from companies like HERE, Shopkick, Micello, Microsoft, Cisco, Sensewhere, and many others.<\/p>\n However, these generic systems mostly serve as a foundation for the future custom system, and have to be deeply configured, customized or extended to address the unique needs of a particular business. This is where companies like Intellias step in and take over the development of a custom indoor positioning system<\/a> and its deployment.<\/p>\nReasons for growth<\/h2>\n
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\nSource: Big Commerce<\/a><\/em><\/p>\nIndoor positioning system 101<\/h2>\n
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Indoor positioning: benefits for customers<\/h2>\n
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\nModern shopping supercenters are huge, with multiple levels and hundreds of stores. Traditional maps are not always intuitive and may occasionally be confusing. Having a simple app that guides you through the maze of aisles, passages, and food courts right to your shopping destination is an option that today\u2019s shoppers really appreciate.<\/li>\n
\nUsing advanced in-store navigation systems, loyalty applications installed on shoppers\u2019 phones can bring them to the right shelf faster and help them tick more items off their shopping list. In case a particular product is missing, shoppers can instantly go online and order it from the retailer\u2019s website.<\/li>\n
\nIndoor positioning systems are able to send advertising messages to shoppers passing by and inform them about special offers or new products that are available. This way, shoppers can take advantage of offers that they would otherwise have missed.<\/li>\n<\/ul>\nIndoor positioning: benefits for business<\/h2>\n
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\nUnlike traditional beam break sensors, an indoor positioning system collects an enormous amount of data: the number of visitors, individual and group visitors, average time spent in the store, departments visited, time spent in each department, and so on.<\/li>\n
\nKnowing where people go and how long they stay there provides the mall management and store owners with valuable insights into shoppers\u2019 behavior and enables them to optimize store locations and merchandising, as well as take measures to bring more shoppers to unpopular areas.<\/li>\n
\nCombined with POS and inventory data, indoor positioning data helps assess the effect of layout changes, in-store rearrangements, marketing campaigns and other activities aimed at increasing conversions and stimulating sales.<\/li>\n<\/ul>\nHurdles of IPS implementation<\/h2>\n