The building blocks of a digital strategy<\/b> For telcos to win in the digital revolution, one thing is clear \u2014 gaining a competitive advantage starts with embracing the key trends that impact the industry the most to further build their telecom capabilities<\/a>.<\/p>\n 5G technology<\/a> heralds the new era of Internet connectivity and communications. As the next generation of wireless tech, 5G offers increased mobile broadband, as well as a big boost in speed and responsiveness. As the technology is evolving, it will unlock a world of opportunities across industries and domains.<\/p>\n The bottom line here is that telecom operators that increase their 5G spending are well positioned to lead the digital transformation in the industry while empowering their enterprise customers with carrier-grade connectivity.<\/p>\n The Internet of Things is exploding, to say the least. There are approximately 31 billion IoT devices<\/a> in 2020, and these numbers will keep growing at a fast pace. High-speed networks, smart and cost-effective sensors, and increased processing power enable the ubiquitous connectivity in a range of domains, with transportation and logistics<\/a> leading the pack. And forward-thinking telecom operators can harness IoT technology<\/a> to reposition themselves as IoT providers and further build on that connectivity to deliver value-add services.<\/p>\n One such example is Deutsche Telekom<\/a>, the German operator giant that is launching the \u201cworld\u2019s first open platform\u201d for the Internet of Things. This IoT hub will significantly simplify the heterogeneous IoT ecosystem<\/a> by bringing together connectivity, devices, cloud services, and solutions for data analysis<\/a>. Telecom Digital Transformation Services<\/p>\n As opposed to a hardware-based variety, software-defined networking (SDN) is an approach that enables flexible and dynamic network architecture configuration in order to bolster network performance and improve agility. SDN emerged<\/a> in response to the limitations of traditional network architectures in meeting today\u2019s demands to rapidly develop and deploy new services, and easily upscale network infrastructures while cutting down operating costs.<\/p>\n For telecom operators, embracing SDN architectures helps to not only overcome the challenges of outdated networks, but also to differentiate themselves and meet growing customer expectations. By retooling their networks, carriers can create network infrastructure just in time, deliver bandwidth on demand and significantly reduce time to revenue.<\/p>\n Depending on the quality of its existing network architecture, technology stack capabilities, and competitive realities, a telco\u2019s starting point in its transformation journey may vary. But these four building blocks are common to all and can inform a telecom\u2019s strategy.<\/p>\n Once on a path to digital transformation, telecom operators may face serious obstacles posed by complex legacy systems. The challenge with them is that they require constant maintenance and upgrading to keep up with transformation needs, which can hold businesses back and damage the bottom line. And when competing against digital players with asset-light business models, the inefficiencies of old and rigid legacy platforms can stifle innovation.<\/p>\n To accelerate their digital agenda, telecoms need IT systems that are agile, flexible, and support their objectives. A modernization initiative starts with an end-to-end assessment of the IT landscape to uncover potential issues and to develop a business-driven strategy, whether that\u2019s automating core systems, re-engineering legacy solutions, or cloud migration<\/a>. Learn how Intellias helped an established VoIP company re-engineer its legacy monolithic systems and migrate them to the cloud to accelerate innovation and streamline business services portfolio<\/p>\n Customer centricity continues to reign supreme in the battle for customer loyalty and consistent revenue streams. 73% of brands<\/a> with superior customer experience outperform their competitors financially. Creating customer success capabilities is an important piece of the digital transformation puzzle.<\/p>\n Building a customer-centric organization<\/b> To move from a service-centric to a customer-centric mindset, telecoms leverage advanced technologies like artificial intelligence (AI)<\/a> and natural language processing (NLP). By enhancing their CRM software with AI-driven capabilities, service providers can better manage their customer data, predict user behavior, increase engagement, and more. NLP-powered chatbots help streamline customer support activities, understand feedback, and even analyze the underlying sentiment to improve customer experiences with a brand.<\/p>\n In the digital age when millions of terabytes of information are flowing every second, telecom operators are perfectly positioned to tap this vast amount of valuable data. Advanced data-driven analytics<\/a> can be a game-changer for enhancing a business value proposition and improving end-to-end customer experience.<\/p>\n
\n![\"Reinventing](\"https:\/\/d17ocfn2f5o4rl.cloudfront.net\/wp-content\/uploads\/2020\/08\/Digital-transformation-in-telco_1.jpg\")
\nSource: Hitachi<\/a><\/em><\/p>\nMajor forces driving digital transformation in telecom industry<\/h2>\n
5G networks<\/h3>\n
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![\"MicrosoftTeams-image](\"https:\/\/intellias.com\/wp-content\/uploads\/2023\/07\/MicrosoftTeams-image-118.png\")
<\/div>\n\t\t\tIoT and telematics<\/h3>\n
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\nSource: Statista<\/a><\/em><\/p>\n
\nNext-gen software-defined networks<\/h3>\n
Transformation journey: Steps to success<\/h2>\n
Streamlining the application portfolio<\/h3>\n
\nShifting to a user-centric approach<\/h3>\n
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\nSource: Deloitte Insights<\/a><\/em><\/p>\nLeveraging data-driven analytics<\/h3>\n
![\"Telecom](\"https:\/\/intellias.com\/wp-content\/uploads\/2022\/07\/Telecom-Digital.jpg\")
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