{"id":28086,"date":"2020-10-16T10:44:19","date_gmt":"2020-10-16T08:44:19","guid":{"rendered":"https:\/\/www.intellias.com\/?p=28086"},"modified":"2024-07-23T14:47:39","modified_gmt":"2024-07-23T12:47:39","slug":"next-gen-cloud-communications-platform-for-advanced-voice-services","status":"publish","type":"post","link":"https:\/\/intellias.com\/cloud-communications-platform-for-advanced-voice-services\/","title":{"rendered":"Next-Gen Cloud Communications Platform for Advanced Voice Services"},"content":{"rendered":"

Business challenge<\/h2>\n

A leading German provider of business VoIP, IP telephony, and cloud communications envisaged creating a next-generation network that would bring innovative voice services to domestic and international customers. However, implementing this idea required a strong technological platform that our client\u2019s legacy portal couldn\u2019t provide. Therefore, the first step of their business strategy was building a cloud communications platform<\/a> offering the most sophisticated IP telephony solutions on the market.<\/p>\n

An existing telecommunications client recommended us to our new German client and endorsed Intellias as a proven telecom software provider<\/a>. After considering our VoIP IP telephony case studies and long track record of delivering advanced solutions<\/a>, our client entered into an initial agreement with Intellias.<\/p>\n

Our client tasked us to undertake a trial project for building a prototype of an interactive voice response (IVR) application. The project involved developing visual components for IVR functionality that allowed for online configuration of human-to-phone and phone-to-human interactions. Our successful delivery of the visual IVR prototype convinced our client to choose Intellias for building their modern VoIP platform.<\/p>\n

\"Next-Gen<\/p>\n

Solution delivered<\/h2>\n

We set up a Scrum team of senior-level engineers fully focused on our client\u2019s product. With a well-defined and transparent development process in place, we were able to preserve business continuity while deploying the new platform and putting it into production. Through daily communication and monthly demo planning with our client, we elaborated the IP telephony system design, product requirements, choice of technologies, and our next steps in implementing the platform.<\/p>\n

The VoIP system we developed comprises three web portals allowing administrators, customers, and end users to work with IP telephony and configure calls.
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\"Mastering<\/div>\n\t\t\t
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Mastering Telecom Infrastructure<\/div>\n\t\t\t\t\t
Cloud vs. Off-Cloud Strategies<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t Download now <\/span>\n\t\t\t<\/div>\n\t\t<\/a><\/div><\/p>\n

Admin portal<\/h3>\n

We built a web-based CMS for VoIP switch configuration and management, allowing administrators to activate\/deactivate customer accounts, change passwords, view billing data, manage subscriptions, and enable\/disable on-demand features.<\/p>\n

The portal enables users to manage all billing operations<\/a> and configure per-minute pricing settings for a specific number, region, or country. Administrators can use the portal to generate, review, and send invoices and reports to customers, taking into account call duration, tariffs, periods, etc.<\/p>\n

At the technical level, the admin portal facilitates Free Switch integration by allowing administrators to visualize, set up, and update technical parameters of the IP telephony system as well as perform filtration by API addresses.<\/p>\n

User portal<\/h3>\n

Our team architected and developed a scalable, cross-browser, responsive customer portal for configuring VoIP features at different access levels (customers, agents, end users, etc.). We also built a dedicated SIP client that fully replaced hardware phones, saving customers up to 50% on equipment costs.<\/p>\n

With the help of the user portal, customers can view detailed call reports, configure how incoming calls will be handled, and even connect their organization\u2019s network to our client\u2019s network of numbers with little to no configuration.<\/p>\n

Call center portal<\/h3>\n

To cater to the growing needs of companies with customer support departments, our client launched a new business model focused on providing cloud PBX numbers to call centers. These virtual numbers have no geographic reference, can be forwarded to any location, and make customers\u2019 services directly accessible in over 120 countries.<\/p>\n

To this end, Intellias implemented a dedicated web portal for call operators, allowing them to make and receive calls directly from a web browser. Our engineers developed<\/a> the portal using the newest tech stack, greatly contributing to the technological maturity of our client\u2019s IP telephony solutions.<\/p>\n

As a next-gen network provider, our client focuses on innovative AI-based technologies<\/a> to offer organizations value-added services that will help them take customer communication to a new level. Intellias engineers have worked on the following intelligent voice dialog systems for our client:<\/p>\n