{"id":28086,"date":"2020-10-16T10:44:19","date_gmt":"2020-10-16T08:44:19","guid":{"rendered":"https:\/\/www.intellias.com\/?p=28086"},"modified":"2024-07-23T14:47:39","modified_gmt":"2024-07-23T12:47:39","slug":"next-gen-cloud-communications-platform-for-advanced-voice-services","status":"publish","type":"post","link":"https:\/\/intellias.com\/cloud-communications-platform-for-advanced-voice-services\/","title":{"rendered":"Next-Gen Cloud Communications Platform for Advanced Voice Services"},"content":{"rendered":"
A leading German provider of business VoIP, IP telephony, and cloud communications envisaged creating a next-generation network that would bring innovative voice services to domestic and international customers. However, implementing this idea required a strong technological platform that our client\u2019s legacy portal couldn\u2019t provide. Therefore, the first step of their business strategy was building a cloud communications platform<\/a> offering the most sophisticated IP telephony solutions on the market.<\/p>\n An existing telecommunications client recommended us to our new German client and endorsed Intellias as a proven telecom software provider<\/a>. After considering our VoIP IP telephony case studies and long track record of delivering advanced solutions<\/a>, our client entered into an initial agreement with Intellias.<\/p>\n Our client tasked us to undertake a trial project for building a prototype of an interactive voice response (IVR) application. The project involved developing visual components for IVR functionality that allowed for online configuration of human-to-phone and phone-to-human interactions. Our successful delivery of the visual IVR prototype convinced our client to choose Intellias for building their modern VoIP platform.<\/p>\n <\/p>\n We set up a Scrum team of senior-level engineers fully focused on our client\u2019s product. With a well-defined and transparent development process in place, we were able to preserve business continuity while deploying the new platform and putting it into production. Through daily communication and monthly demo planning with our client, we elaborated the IP telephony system design, product requirements, choice of technologies, and our next steps in implementing the platform.<\/p>\n The VoIP system we developed comprises three web portals allowing administrators, customers, and end users to work with IP telephony and configure calls.Solution delivered<\/h2>\n
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