{"id":27229,"date":"2021-09-21T16:10:50","date_gmt":"2021-09-21T14:10:50","guid":{"rendered":"https:\/\/www.intellias.com\/?p=27229"},"modified":"2024-06-20T09:49:42","modified_gmt":"2024-06-20T07:49:42","slug":"how-route-optimization-can-improve-eta-accuracy","status":"publish","type":"blog","link":"https:\/\/intellias.com\/how-route-optimization-can-improve-eta-accuracy\/","title":{"rendered":"How Route Optimization Can Improve Estimated Time of Arrival (ETA) Accuracy"},"content":{"rendered":"

Waiting for a parcel to be delivered without knowing the estimated time of arrival (ETA) leaves customers in an uncertain situation, feeling shackled to the delivery destination. This struggle has become even more severe today, with the pandemic keeping many of us at home. Demand for delivery services is on the rise. But what about customer satisfaction?<\/p>\n

According to Bizrate<\/a>, 43% of customers leave positive feedback about delivery services when they get packages on the estimated date. At the same time, 65% highlight an estimated delivery time as an important criterion in choosing a delivery provider.<\/p>\n

\"How
\nSource:
Bizzrate Survey \u2013 Five consumer insights shaping logistics and delivery<\/a><\/em><\/p>\n

Knowing the estimated time of arrival is important for everyone: logistics service providers, fleet managers, small delivery companies, big chains, warehouses, etc. Accurate and predictable ETAs lead to increased customer satisfaction. But to predict ETAs accurately you need to consider a lot of factors. One way to improve the accuracy of ETA calculations is with route optimization.<\/p>\n

For predictable ETAs, you need to build optimal routes for customers, fleets, suppliers, and manufacturers: routes that are cost-efficient, flexible, and fast. Route optimization software plays a critical role in this.<\/p>\n

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Main factors to improve ETA calculations and predictions<\/h2>\n