automation solution<\/a> for a leading multi-brand technology products business. Focused on speed and scalability, the order processing solution removes the burden of repetitive tasks from sales account managers, empowering them to provide better service for the customers and drive revenue growth, with the algorithm handling the operational behind-the-scenes tasks.<\/p>\nBusiness Challenge<\/h2>\n
A Fortune 500 company and a member of the S&P 500, our client provides integrated IT solutions and services to more than 250,000 business, government, education, and healthcare customers in the US, the UK, and Canada. Our client faced complications with managing sales processes due to an increasing number of orders and customers. Hundreds of orders per month per individual had to be processed manually, leading to bottlenecks, human errors, and delays that impacted customer satisfaction and revenue.<\/p>\n
Mundane, time-consuming, and repetitive manual order management (every order took about five minutes) required significant human resources and became an overwhelming task for sales account managers whose KPI was growing accounts rather than processing orders.<\/p>\n
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Solution delivered<\/h2>\n
The Intellias team joined the client\u2019s in-house experts and within five months provided:<\/p>\n
Business analysis and implementation of an automated order processing solution with a specific focus on scalability that can be applied to one unit or across the whole organization with the same level of efficiency<\/p>\n
A component that allows for automated order creation based on input data that sales reps receive from various sources, including internal order systems and email<\/p>\n
A pilot of a flexible module and POC for API integration for one department, which then grew in scope and was implemented for other departments, increasing the company\u2019s order processing efficiency<\/p>\n
Integrations with the client\u2019s system for instant processing of every order by leveraging the client\u2019s API, built by the Intellias team<\/p>\n
Further seamless integration with internal systems and third-party software, facilitating rapid and cost-effective connections to various modules such as warehouse management, logistics, and automated dispatch for deliveries.<\/p>\n\n \n
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Build your path to business success, while Intellias takes care of the technology behind it<\/div>\n