{"id":75158,"date":"2024-06-07T16:24:37","date_gmt":"2024-06-07T14:24:37","guid":{"rendered":"https:\/\/intellias.com\/?p=75158"},"modified":"2024-07-25T10:08:47","modified_gmt":"2024-07-25T08:08:47","slug":"smarter-faster-richer-amplified-travel-and-tour-marketplace-platform","status":"publish","type":"post","link":"https:\/\/intellias.com\/travel-tour-marketplace-platform\/","title":{"rendered":"Smarter, Faster, Richer: Amplified Travel and Tour Marketplace Platform"},"content":{"rendered":"
For a global tour and vacation marketplace, Intellias implemented an advanced booking website upgrade to improve overall performance and enable multiple integrations with travel service providers<\/a>. Streamlining delivery processes and using powerful AWS technologies<\/a> alongside the latest Java tools, we helped the client establish a firm market position by creating next-level customer experiences.<\/p>\n Founded 15 years ago, our client is a European online marketplace for city and destination tours and activities, aggregating offers by multiple tourism service providers. The company has expanded its presence to 150 countries, offering more than 60,000 guided tours and events across Europe, Asia, the Americas, and other regions. With ambitions for further expansion and to meet growing demand, the marketplace is looking into employing digital transformation<\/a> initiatives to modernize its offering and provide exquisite customer service.<\/p>\n <\/div> \n <\/div>\n A global tour guide embarked on a journey to strengthen its competitive potential by optimizing booking platform performance and enhancing the selection of tour provider offerings. Featuring hundreds of tours, activities, and events at destinations across the globe, our client was determined to make their offers more attractive and diverse for vacation-goers.<\/p>\n The software at the core of the tour reservation platform was no longer able to ensure the level of performance and scalability required to meet ever-increasing customer service standards. Together with upgrading legacy code, the tour business set a number of additional goals focused on improving the customer experience:<\/p>\n <\/p>\n To achieve the client\u2019s goals, Intellias engineers put together an effective technology stack supporting all features required to improve performance of the tour booking platform and enhance its functionality. We upgraded the product\u2019s core technology from Java 11 to Java 17, allowing the client to benefit from the extended capabilities of the more recent software version.<\/p>\n To facilitate connections with third-party service providers, Intellias experts implemented multiple API integrations using a wide range of connectors. We migrated existing integrations to the new technology and enabled support of new ones through a transparent onboarding algorithm enhanced with intuitive UI forms and fields.<\/p>\nBusiness challenge<\/h2>\n
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Solution<\/h2>\n